✅ Eligibility for Returns

  • Returns are only applicable to physical products (such as solar panels, inverters, batteries, or accessories).
  • Products must be unused, undamaged, and in their original packaging.
  • Return requests must be made within 7 days of delivery.

❌ Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Installed or used solar equipment
  • Customized or special-order products
  • Services such as installation, site survey, consultation, and net metering processing
  • Items damaged due to customer mishandling, improper installation, or misuse

🔄 Refund Policy

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 working days.
  • Refunds will be made via the original payment method or bank transfer.
  • Delivery, transportation, and installation charges are non-refundable.

⚠️ Damaged or Faulty Products

  • If you receive a product that is damaged or defective, please contact us within 48 hours of delivery.
  • Proof such as photos or videos may be required for verification.
  • In such cases, we will offer a replacement or refund as per assessment.

🛠 Warranty Claims

  • Most solar products come with a manufacturer’s warranty.
  • Warranty claims will be handled according to the brand’s warranty terms, not as a refund.
  • Decent Energy will assist customers in processing warranty claims where applicable.

📞 Contact Us

For refund or return requests, please contact us:

📧 Email: info@decentenergy.pk
📞 Phone / WhatsApp: 0321-4920041
📍 Address: Shop # LG 23, Ajwad Javad Center, Hall Road, Lahore

📝 Policy Updates

Decent Energy reserves the right to update or modify this policy at any time without prior notice.